Sellution support various channels to create a ticket. In this article we will go over how to setup your email channel.
To start receiving emails that convert to tickets you will want to create a dedicated email on your own mail server and input your smtp settings for that email in Sellution.
In this article:
- Supported Email Services
- Navigate To Settings
- Adding Your Support Email Address
Supported Email Services
Sellution supports any public email service provider like:
- Custom SMTP and IMAP Servers
Navigate To Settings
Adding an email address is easy.
Click Settings from the left menu in the Help Desk Module Settings.
You will now see a new menu for the list of settings.
Click on the Email settings.
You will now be on the email settings page.
Adding Your Support Email Address
You can add one or more email addresses that will forward email to the help desk. Please note, the amount of email addresses is determined by your subscription plan.
The following fields are required to add an email address
Enter your email address associated with your smtp or imap server.
Enter your password for the email address
Specify which email server you are using.
Choose from the following list:
- IMAP Server
If you are using IMAP enter the IMAP Server address provided by your service provider
If you choose any of servers besides custom, the IMAP server, port and SSL will automatically populate with the suggested settings.
Specify the iMap port provided by your service provider
Check the box if SSL is required.