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Managing Contacts With Tickets

With Sellution all interactions with your customers in the help desk are stored in the contact's customer profile.

When new contacts arrive in the helpdesk inbox the system will automatically determine if they are currently in the contact database.

If they are not, you will be able create a new contact. and assign them to a new or existing account.

In the article:

  • Contact List
  • Add New Contacts

Contact List

From the left menu click on Contacts.

This will take you to the contact list page.

This list represents only contacts that have a ticket associated with them. When a ticket is a created the contact will be added to the contact list.

Contact Related To

To view the ticket history of a specific contact, simply click on the Edit contact button.

You will be taken to the contact detail page. On the contact detail page click on the Related To tab on the horizontal menu.

You will now see a series related to sections.

The Related Tickets is a list of all tickets that relate to that contact. If you click View button you will be taken to the ticket detail page.

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