Get the latest news, tips and help from friendly shop owners, partners, and Big Commmerce staff.

Explore Your Discussion Join the Discussion
Contact Support
Chat with an expert
Chat with an expert
Chat with an expert
Creating New Tickets

In Sellution you can create a new ticket several different ways.

An agent can create a new ticket on behalf of a customer when he is contacted by the customer directly via email or a phone call. 

The other way is when a customer submits a ticket from the customer service portal. 

In the article:

  • Getting Started
  • Create A New Ticket

Getting Started

From the Launchpad click on on the Help Desk Module.

You will be taken to the Help Desk Portal. From the left menu click Tickets

A new menu of the different contact types will appear, choose My Tickets.

You will now see a list of Tickets.

Click the New button from the horizontal menu.

A pop up will emerge allowing with the necessary fields to create a new ticket.

Click Save to create a new ticket. 

Was this articles helpful to you? YES NO