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What is a ticket?

A ticket can be generated from a customer’s question, feedback, or issue regarding your product(s) or service(s). 

Successful Brands use support agents to field tickets and deliver great customer service. 

Tickets can also be used to empower your sales reps to discover how well your brand is performing throughout the entire sales process.

Remember, if you want to differentiate your brand from others, you need to meet or exceed your customer's expectations.

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